Customer Success Manager-Team Leader with German

Prodej a péče o zákazníka - Prodej a péče o zákazníka - For foreigners in the Czech Republic - Hlavní město Praha

Do you have previous team leading experience in consulting or from a call center

Would you like to professionally grow in a multi-national leading company?

Do you speak fluent English and German?

YES?!

You are the right person who we are looking for. Send us your CV.

What will you do?

  • You will be responsible for managing a team of technical service coordinators for German-speaking clients
  • Your duties will be: hiring, performance, personal motivation and development of the multi-national team (5 members)
  • You will be responsible for smooth communication with our clients and resource management for the projects
  • In the case of escalation, you will be responsible for handling the situation

What do we appreciate?

  • 3+ years of experiences from a similar role in consulting or from a call center as a Team Leader
  • Friendly, proactive attitude and experience with people management, handling issues and escalations
  • Excellent English and German
  • EU citizenship - already living in the Czech Republic

What do we offer?

  • Responsible role- you will be part of our team, which is responsible for the TOP German clients
  • Professional and career growth opportunities in multi-national teams and environment in the worldwide leading company
  • Representative and fun office, we won the award. Massages, free gym, ping-pong or  table football, BBQ on the rooftop- all that is waiting for you
  • 5 weeks of holiday, 6 sick days
  • Education and training system
  • Other benefits like meal vouchers, language courses, contribution to pension and health insurance, flexible working hours, cafeteria system, phone, notebook and even more

Keywords: supervisor, coordinator, customer support manager, team leader, global service delivery, English, German, call center, supervisor, coordinator, customer support manager, global service delivery, English, German, supervisor, coordinator, client support, global service delivery, English, German, team leader, call center

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